If you think we’re a bit out of line or you’re not completely satisfied with our service, please let us know. You can submit a complaint by post, email or telephone and we will address it immediately.

We are also a member of an independent dispute resolution scheme operated by Financial Services Complaints Limited (‘FSCL’) and approved by the Ministry of Consumer Affairs. We have 40 days to respond to your complaint. If you are not satisfied by our response, you may refer the matter to FSCL by emailing info@fscl.org.nz This e-mail address is being protected from spambots. You need JavaScript enabled to view it or you can call FSCL on 0800 347 257. Full details of how to access the FSCL scheme can be obtained on their website www.fscl.org.nz. There is no cost to you to use the services of FSCL.